If you're resetting your PIN and haven't received your verification code (OTP) by text message, your phone may have stopped receiving text messages from SkillSignal. Follow the steps below to opt back in and request a new verification code.

Opt Back In to SkillSignal Text Messages

• On the Forgot PIN screen, tap the message:

  "If you did not receive an automatic text, text 'YES' to 513-952-8206 to enable it."

• Your phone's messaging app will open with YES already pre-filled as the text message.
• Tap Send.

• You'll receive a confirmation text indicating that SMS messages have been re-enabled for your phone number.

• Return to the SkillSignal app and request a new verification code.

If You Still Don't Receive the Verification Code

If you still don't receive the verification code after re-enabling SMS messages:

1. Request the verification code again.
2. Wait approximately 30 seconds.
3. Select the option to Receive verification code by email when it appears.
4. Follow the prompts to complete the verification process.

Still Need Help?

If you're still unable to receive the verification code by text or email, contact your company administrator or email SkillSignal Support at support@skillsignal.com 📧