Worker Certification Expiration Text Message Reminders

Overview

SkillSignal automatically sends text message (SMS) reminders to workers when a certification is approaching its expiration date. By default, workers receive:

• A reminder 30 days before the certification expires
• A reminder on the day the certification expires

If a worker reports that they did not receive a certification expiration text message, there are two common reasons to investigate.

Troubleshooting Missing Certification Expiration Text Messages

Reason 1: The Worker Has Unsubscribed from Automated Text Messages

Workers can opt out of receiving automated text messages. If a worker has unsubscribed, they will not receive certification expiration reminders.

How to Re-subscribe

1. Ask the worker to send a text message with the word:

   START

2. Send the message to:

   513-952-8206

3. The worker should receive an automated confirmation message indicating they have successfully re-subscribed to SkillSignal text notifications.
4. Once re-subscribed, the worker will be eligible to receive future automated text reminders.

Reason 2: The Phone Number on the Worker Profile Is Not a Valid Mobile Number

Certification reminder text messages can only be delivered to mobile phone numbers.

Verification Steps

1. Open the worker's profile.
2. Review the phone number listed on the account.
3. Confirm that the number is a valid mobile phone number capable of receiving SMS messages.
4. If necessary, update the worker's profile with the correct mobile number.

Additional Notes

• Certification expiration reminders are sent automatically by the system.
• Workers must have an active mobile number and be subscribed to text notifications to receive these reminders.
• If both requirements are met and reminders are still not being received, escalate the issue for further investigation.