Yellow Supervisor App: Not Receiving Your Verification Code

If you're resetting your PIN and haven't received your verification code (OTP) by text message, your phone may have opted out of receiving text messages from SkillSignal.

Follow the steps below to opt back in.

Opt Back In to SkillSignal Text Messages

• Open your phone's messaging app.
• Create a new text message to 513-952-8206

• Type YES as the message.
• Tap Send.
• You'll receive a confirmation text indicating that SMS messages have been re-enabled for your phone number.

• Return to the SkillSignal Supervisor app and request a new verification code.

If You Still Don't Receive the Verification Code

If you still don't receive the verification code after opting back in:

1. Request the verification code again.
2. Wait approximately 30 seconds.
3. Select the option to Receive verification code by email when it appears.
4. Follow the prompts to complete the verification process.

Still Need Help?

If you're still unable to receive the verification code by text or email, contact your company administrator or email SkillSignal Support.

📧 support@skillsignal.com